SUPPORT & FAQS

Everything you need to know about using Lumbus eSIMs

IS MY PHONE COMPATIBLE?

iPhone (iOS)

All iPhones from iPhone XS, XR (2018) and newer support eSIM.

  • • iPhone 15 series
  • • iPhone 14 series
  • • iPhone 13 series
  • • iPhone 12 series
  • • iPhone 11 series
  • • iPhone XS, XS Max, XR
  • • iPhone SE (2020 and 2022)

Android

Most modern Android phones with Android 9+ support eSIM, including:

  • • Google Pixel 3 and newer
  • • Samsung Galaxy S20 and newer
  • • Samsung Galaxy Fold series
  • • Motorola Razr (2019) and newer
  • • Oppo Find X3 Pro and newer

HOW TO CHECK

On iPhone: Settings → Cellular → Add eSIM
On Android: Settings → Network & Internet → SIMs → Add eSIM

HOW TO INSTALL YOUR eSIM

ON IPHONE

  1. 1. Go to Settings → Cellular (or Mobile Data)
  2. 2. Tap "Add eSIM"
  3. 3. iOS 17.4+: Tap the "Activate without QR" button we provide
  4. 4. Older iOS: Scan the QR code or tap "Enter Details Manually"
  5. 5. Follow on-screen instructions
  6. 6. Label your eSIM (e.g., "Travel Data")

Official Apple guide: support.apple.com

ON ANDROID

  1. 1. Go to Settings → Network & Internet → SIMs
  2. 2. Tap "Add eSIM" or "Download a SIM instead?"
  3. 3. Scan the QR code with your camera
  4. 4. Or tap "Enter manually" and copy-paste the details
  5. 5. Tap "Download" and wait for activation
  6. 6. Enable the eSIM and set it as your mobile data SIM

Note: Menu names may vary by manufacturer

FREQUENTLY ASKED QUESTIONS

STILL NEED HELP?

Check your order confirmation email for specific activation details

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