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Fix my eSIMAll iPhones from iPhone XS, XR (2018) and newer support eSIM.
Most modern Android phones with Android 9+ support eSIM, including:
On iPhone: Settings → Cellular → Add eSIM
On Android: Settings → Network & Internet → SIMs → Add eSIM
Official Apple guide: support.apple.com
Note: Menu names may vary by manufacturer (Samsung, Pixel, etc.)
An eSIM (embedded SIM) is a digital SIM that's built into your phone. Instead of inserting a physical SIM card, you tap an installation link to download your mobile plan directly to your device. It's faster, more convenient, and perfect for travelers.
Your plan starts when you first connect to a supported mobile network. The validity period (e.g., 30 days) begins from that moment, not from the purchase date.
No, each eSIM can only be installed on one device. Once activated, it cannot be transferred to another device. If you need connectivity on multiple devices, you'll need to purchase separate plans.
Don't worry! Check your email — we sent your activation details including the installation link and activation codes. You can also revisit the installation page using the link in your email.
Refunds are available if your eSIM has not been installed yet. Once you install the eSIM, refunds are no longer possible as the service has been delivered. Please contact support if you need assistance.
Your eSIM will stop working once you've used all your data or the validity period expires, whichever comes first. You can top up your existing eSIM from your dashboard — no new eSIM or reinstall needed — or purchase a new plan anytime at getlumbus.com.
No! You can keep your existing physical SIM card installed. Most modern phones support both a physical SIM and an eSIM at the same time (dual SIM). You can choose which one to use for calls, texts, and data in your phone settings.
Yes! If you run into any issues, check your order confirmation email for support contact information, or revisit this page for troubleshooting guides.
Two simple habits help. First, give each eSIM a name you'll recognize when you install it — your phone lets you label it (like "Japan trip") so you can always tell your eSIMs apart. Second, before adding a new eSIM, clear out any that have expired or that you've finished with — just double-check it's an old one. If you delete one by mistake, you can usually reinstall it on the same phone by tapping its original install link or re-scanning its QR code, as long as the plan is still valid, active and has data left — but an eSIM can't be moved to a different phone.