Live chat is open 24/7 with real people, in 6 languages — or send us an email. We're an independent team, and a real person reads every message.
Every channel reaches a real person. For anything urgent — an order, an install, a trip in progress — live chat is fastest.
Look for the chat bubble in the bottom-right corner of any page. Real people, every hour of every day.
Open the chat bubble to start
Orders, eSIM installation, refunds, or anything about your trip.
support@lumbus.comLumbus is operated by Lumbus Technologies Limited, a company registered in the United Kingdom. We're independent and bootstrapped, and we've been live since October 2025 — offering instant travel eSIMs on real local networks.
Card details go straight to Stripe. Apple Pay and Google Pay are supported. We never store your card.
Delete your account and data anytime, self-serve and GDPR-aligned, at /delete-account or /deletedata.
Idempotent webhooks, fraud detection, and automated order recovery with refunds keep every purchase on track.
The fastest answer is live chat — open 24/7 from the bubble in the bottom-right corner. Prefer email? We'll get back to you.