Contact Support - Get Help with Your eSIM | Lumbus

IS MY PHONE COMPATIBLE?

All iPhones from iPhone XS, XR (2018) and newer support eSIM.

Most modern Android phones with Android 9+ support eSIM, including:

On iPhone: Settings → Cellular → Add eSIM
On Android: Settings → Network & Internet → SIMs → Add eSIM

HOW TO INSTALL YOUR eSIM

1. iOS 17.4+: Tap the installation link we provide — it opens Settings automatically
2. Older iOS: Copy the activation code, go to Settings → Cellular → Add eSIM → Use QR Code → Enter Details Manually → Paste
3. Follow on-screen instructions
4. Label your eSIM (e.g., "Travel Data")
5. Enable the eSIM line and turn on Data Roaming

Official Apple guide: support.apple.com

1. Android 10+: Tap the installation link we provide — it opens eSIM setup automatically
2. Older Android: Copy the activation code, go to Settings → Network & Internet → SIMs → Add eSIM → Enter activation code → Paste
3. Tap "Download" and wait for activation
4. Enable the eSIM and set it as your mobile data SIM
5. Turn on Data Roaming

Note: Menu names may vary by manufacturer (Samsung, Pixel, etc.)

FREQUENTLY ASKED QUESTIONS

Check your order confirmation email for specific activation details

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