Lumbus Live Terms

Lumbus Live is provided by Lumbus Technologies Limited, registered in England & Wales (company no. 16793515), 128 City Road, London EC1V 2NX. You can reach us at live@getlumbus.com.

You use one Lumbus account for everything — this site, the studio, the Lumbus Live app and, if you ever need them, travel eSIMs. Keep your sign-in details to yourself; you’re responsible for what happens under your account and for the people you invite to your studio and the roles you give them.

Lumbus Live is in early access. The prices on our pricing page are founder rates shown “from”; your exact pricing is confirmed with you at onboarding, in writing, before anything is billed. There is no checkout yet — nothing is charged until you have confirmed your rate card.

Founder pricing is personal to the crews we onboard in early access and stays theirs for as long as their subscription runs without a break.

A data plan is a monthly pool of gigabytes shared across the connections on your plan, priced by the zone you stream from and shown from its lowest zone. Plans renew monthly.

• We never cut you off mid-stream. If you use more than your pool, the extra is billed at your plan’s per-gigabyte rate for the zone you’re in, as set out on your rate card. You get an alert at 80% and at 100% of your pool.
• You can cancel at any time. Your plan runs to the end of the period you’ve paid for and then stops; there are no refunds for the unused part of a period. If a fault on our side left your plan unusable, we credit you for the time lost.
• Connectivity runs over local mobile networks that we don’t own or control. We steer each connection to a different network and bond them, but we can’t promise a particular speed or coverage in a particular place, and a network that slows, throttles or suspends service is outside our control.
• Plans are for your own live streaming and the kit around it. Reselling data, running it as a fixed home or office line, or using it for anything unlawful ends the plan.

The cloud studio is a monthly subscription. Cloud and Cloud Pro differ in what they include (destinations, output, recording buffer, team access, support) as set out on the pricing page and your rate card. You can change plan or cancel at any time; the change or cancellation takes effect at the end of the current period, with no refund for the unused part.

• Recordings are yours. We keep them for the retention of your plan — 7 days on Cloud, 30 days on Cloud Pro, longer with a storage upgrade — and then delete them. Download what you want to keep before then; deleted recordings can’t be recovered.
• If you move to a plan with a shorter retention, the shorter retention applies from the start of your next period. We tell you before it happens so you can download first.
• When you cancel or destroy a studio, its recordings are deleted 7 days after the studio ends.
• Storage is never allowed to stop a stream: if your studio’s disk fills, recording pauses and the live stream carries on.
• Your studio runs in the region you choose. You may move it between trips; we prepare machines by hand in early access and tell you when yours is ready.

Our ships (Niña, Pinta, Santa María, Admiral) and the Harbor receiver can be bought outright, rented for 12 months, or rented month by month.

• Buying: you may return unused kit in its original condition within 30 days of delivery for a refund of the kit price; you pay the return shipping and the original shipping isn’t refunded. Kit that has been used, modified or damaged can’t be returned under this right. Your statutory rights are unaffected.
• Warranty: bought kit is covered for 12 months from delivery against defects in materials and workmanship under normal use. We repair or replace at our choice. The warranty doesn’t cover drops, water, tampering, unauthorised modification, or the performance of any mobile network or streaming platform.
• Renting: rental kit is governed by the Rental Agreement you sign at onboarding, which covers the deposit hold, damage or loss (charged at replacement cost, never more than the buy price), the prepaid return label and the daily rate for late returns. A rental needs an active data plan; the kit goes back at the end of the term and the data plan carries on.
• Month-by-month rental is the 12-month rate plus $100 a month and can be cancelled at any time; the kit goes back when it ends.

You must own or hold the rights to what you stream and record, and you must follow the rules of every platform you send it to (Kick, Twitch, YouTube and any other destination you add). Nothing unlawful, and nothing that puts other people at risk.

If you break these rules or don’t pay, we may suspend or end your Lumbus Live services. We give notice where we reasonably can; for ongoing abuse or a legal requirement we may act at once.

What we promise, by plan, is on our support page. Cloud Pro includes a priority line for stream-down incidents while you’re on a trip, around the clock, with a one-hour response target. Support targets are commitments to respond, not a guarantee that a stream, a network or a platform will never fail.

We don’t control the mobile networks your connections use, the platforms you stream to, or your own encoder and camera. We’re not responsible for a stream that drops, viewers or income lost, or content that is lost or delayed because of them.

Except where the law doesn’t allow us to limit it — for death or personal injury caused by our negligence, fraud, or your statutory rights as a consumer — our total responsibility to you for Lumbus Live in any 12-month period is limited to the amount you paid us for Lumbus Live in the 3 months before the event giving rise to the claim.

We may update these terms. We email you before a change that affects you takes effect; carrying on using Lumbus Live after that date means you accept it. You may end your subscriptions at any time as described above.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — this doesn’t take away protections you have as a consumer where you live.

Last updated 28 August 2026.